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SuiteWorld October 6 - 9, 2025: Agenda Builder is live!
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Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
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Don’t miss your chance to meet our SuiteGurus—NetSuite Support professionals and subject matter experts with extensive experience in select product areas, including OneWorld, Advanced & Basic Accounting, Supply Chain Management, Receivables & Payables, CRM, Account Administration, and the SuiteCloud Platform. Full Conference attendees can prebook exclusive 30-minute one-on-one sessions for your product questions.
Spots are limited! Register through your Agenda Builder and find SuiteGuru under Agenda Enhancements.
Problem with Editing a Return Authorization
I am not positive this is related to the new release, but, this problem has only occured after the release was issued.
What happened is this: When a customer logs in to their own account, they can create an RMA for returning an item, of which we are then sent a notification.
For some reason that we have not figured out, when a customer creates his own RMA (versus us creating the RMA directly from the order itself), the form is automatically allocated as a Cash Refund version, instead of a custom version that we created. (We have tried to find WHERE we can change this so ours defaults over this cash version, but we have been scratching our heads for a long time over this.)
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