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We’re excited to announce that the 2025 Community Recap is now available! This special recap highlights the amazing contributions and achievements of our members over the year and celebrates the collective success of our community.
Check your personalized recap to see the impact you made in 2025 and how your efforts helped shape our community’s growth and success.
View Your 2025 Community Recap
Thank you to everyone for your passion, collaboration, and support. Here’s to building an even stronger community together in the year ahead!
Season’s greetings to you and yours! As we head into the holidays (December 24 – January 4), we want to take a moment to celebrate the incredible strength and collaboration within our community. Even during the break, you can continue to benefit from connecting with peers, searching related threads, posting your questions, and marking helpful replies as “Accepted” in the Support Community.
Please note our dedicated team will be on reduced coverage during this time, and regular responsiveness will resume on January 5. Wishing you a joyful and restful holiday season!
-The NetSuite Support Community Team
Credit Memo no longer functions when processing exchange
Since we've been upgraded, we can no longer process exchanges correctly.
When Nick helped out all those months ago when there were complaints about not seeing credit card numbers any longer, we followed his steps with GREAT success (i.e. creating Return Authorization from the Cash Sale, which populated the credit card number, to be charged or credited amounts relating to the exchange.) We had virtually no problems with processing refunds after his help.
We then had some help from Barry, who showed us how to turn our Cash Sales Orders into invoices, to properly process exchanges, and use credit memos to apply credits to the open invoices. If there was a remainder to be refunded to the customer, it could be refunded directly from the credit memo to the customer's credit card. The P/N number and the customer's credit card information properly populated, and we virtually had no problems with processing these refunds.