Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
To help you get the most out of your 2025.2 Release Preview account, review the topics outlined in the 2025.2 Release Preview Guide.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Intelligent Payment Automation version 1.0.3 is now available in the SuiteApp Marketplace. The SuiteApp, powered by BILL, lets you automate payments, manage vendor details, and bank account information within NetSuite. Learn more
Beta site double charging credit cards?
Can it be? HOW can it be?
We use some custom scripts that automatically charge customers when a fulfillment is created. Yesterday from about 11:30am to 1pm, we had about 30 customers double-charged for orders that were fulfilled on Monday. (We do use some custom integration code and a non-standard credit card processor.)
This set off a massive scramble to audit our code and review log files. We could not find anything that could have possibly caused customers to have been re-charged for last Monday's orders. I began to suspect one of my new employees was doing something improper. We interviewed him, and came to believe that he was not running any transactions that could have billed a credit card.
0