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SuiteWorld October 6 - 9, 2025: Agenda Builder is live!
Read on for the latest updates including:
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• And more!
Check out this thread to learn more!
Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
Beta site double charging credit cards?
Can it be? HOW can it be?
We use some custom scripts that automatically charge customers when a fulfillment is created. Yesterday from about 11:30am to 1pm, we had about 30 customers double-charged for orders that were fulfilled on Monday. (We do use some custom integration code and a non-standard credit card processor.)
This set off a massive scramble to audit our code and review log files. We could not find anything that could have possibly caused customers to have been re-charged for last Monday's orders. I began to suspect one of my new employees was doing something improper. We interviewed him, and came to believe that he was not running any transactions that could have billed a credit card.
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