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Automatically set status of Sales Orders on Payment Hold to Pending Approval ?

edited Dec 13, 2019 11:40PM in General 1 comment

We would like to be able to take any Sales Order that has a Payment Hold flag set and set its status to PendingApproval. 

Our orders are pushed into NetSuite using the API and occasionally, one of the CC authorizations fail, but the order ends up at Pending Fulfillment any way.  We would like to somehow set these orders to Pending Approval instead.

I've looked into workflows for a couple of hours, but have been unable to determine how to actually set the status of a Sales Order using one.

Can this be done with workflows?  Is suitescript required to get the job done?

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