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SuiteWorld October 6 - 9, 2025: Agenda Builder is live!
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Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
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Don’t miss your chance to meet our SuiteGurus—NetSuite Support professionals and subject matter experts with extensive experience in select product areas, including OneWorld, Advanced & Basic Accounting, Supply Chain Management, Receivables & Payables, CRM, Account Administration, and the SuiteCloud Platform. Full Conference attendees can prebook exclusive 30-minute one-on-one sessions for your product questions.
Spots are limited! Register through your Agenda Builder and find SuiteGuru under Agenda Enhancements.
Cannot complete online sale because class isn't set
We use classes and though it's a required field, web orders (via WSDK) would be created without this value set and all was well.
Since the NetSuite upgrade, it appears that for non-inventory items with or without drop-ship enabled, sales orders fail on the very last step (submit order) with a complaint about the class not being set. In our sandbox, I've disabled all user event scripts and the problem persists. The non-inventory items have their classes set, and I don't see a way to set a default class for sales orders. I attempted to create a user event script to set the class when a sales order is created, but I can't get it to run (as it appears the problem occurs before
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