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Batch UPS Thermal Printing File Size Issue

edited Nov 25, 2019 10:52AM in Accounting / ERP 3 comments

We print integrated UPS labels to our thermal printer without a problem - as long as the batch we are printing is less than about 25 labels. If we try to print more, we get a message complaining that "The EPL2 file is too big for EltronX's buffer."

We noticed that when we are successful in batch printing labels, the pop-up progress window talks about "Spooling EPL2 info" etc, but when we are unsuccessful [when trying to print more than about 25 labels,] it talks about "Spooling PDF info."

Has anyone else encountered this problem?

Is it possible that NS is trying to send a PDF file to the thermal printer when printing above a certain threshold? As I understand it, that will be a file too large for the ActiveX plugin.

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