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Need Immediate Assistance Regarding UPS Claim/Declared Value

edited Nov 25, 2019 10:51AM in Accounting / ERP 17 comments

I need immediate assistance if possible.

We had to file a UPS claim for a damaged item that was received by a customer today.

The value is $340.00, which I declared when fulfilling this shipment.

However, the value field now shows as empty, as if I never filled it in!

Therefore, I can now only be reimbursed $100.00 for this damaged item, because UPS did not receive information when scanning the item that any value was declared! 

Actual replacement value is $200.00.

UPS told me if I could prove I declared the value, they will honor the $200.00 replacement cost.

How can I prove or find it in NetSuite that I did indeed declare this value?

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