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We’re excited to announce that the 2025 Community Recap is now available! This special recap highlights the amazing contributions and achievements of our members over the year and celebrates the collective success of our community.
Check your personalized recap to see the impact you made in 2025 and how your efforts helped shape our community’s growth and success.
View Your 2025 Community Recap
Thank you to everyone for your passion, collaboration, and support. Here’s to building an even stronger community together in the year ahead!
Season’s greetings to you and yours! As we head into the holidays (December 24 – January 4), we want to take a moment to celebrate the incredible strength and collaboration within our community. Even during the break, you can continue to benefit from connecting with peers, searching related threads, posting your questions, and marking helpful replies as “Accepted” in the Support Community.
Please note our dedicated team will be on reduced coverage during this time, and regular responsiveness will resume on January 5. Wishing you a joyful and restful holiday season!
-The NetSuite Support Community Team
Adding tracking info to fulfillment email
When our vendors fulfill our drop ship POs, we receive carrier and tracking or pro numbers. We then Fulfill the sales order, which is set to auto-send an IF email to the customer that reads: "Dear X,Your order, number SO12345, has been fulfilled and is en route to you. Click here to track your order at UPS, FedEx, or other carrier. If you have any questions, please feel free to call Customer Service toll-free at 1-800-555-1234, or simply reply to this message. Thank you for your business. Sincerely..."
Unfortunately, clicking "here" leads to nowhere. Pasting the tracking info into ANY of the available fields does not work either---no data is added to the email. I want to save them the trouble of asking, and us the trouble of responding. Makes us look unprofessional, or worse.