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• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
S/O link to invoice problem
We had a S/O that was fulfilled and billed in November. We made a change to invoice to suit the customer and accidently changed the customer. We then switched it back. NetSuite lost the connection between the S/O and the invoice in this process.
So, I now believe we have a double-fulfillment – one from the original fulfillment and one from the de-linked invoice.
I would just recreate the invoice, but I would lose the invoice number; that would cause some confusion on the customer end.
What is a the solution to this? Delete the original fulfillment, make some notes on the S/O and “close” it?
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