Discussions
Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Explore new breakthroughs, sharpen your skills, and connect with experts who are shaping what’s next. Experience bold keynotes, interactive learning, and connections that span the global NetSuite community. Discover what's next at SuiteConnect Tour 2026.
Unfullfilling items
If an item has been fulfilled on a sales order for a particular customer, how do you "unfulfilled it?
Case 1: customer 1 orders serial numbered item, item is received, item set to be delivered 10 days from now. Meanwhile, customer 2 orders same item, so item is given to customer 2 instead. Serial number of customer 1 is given to customer 2. I need to figure out how to undo this so the right items are in the right place.
Case 2: somehow a serial numbered item was received into inventory, but no serial number was entered in the system. I adjusted the inventory in (item with serial number) and out (item without serial number). But sales order has been fulfilled with item containing no serial number. I need to re-fullfill this sales order with the item containing the serial number. When I try to remove the bad item, it tells me: