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FedEx Ship Alert doesn't work

edited Nov 25, 2019 10:46AM in Accounting / ERP 2 comments

We ship 90% of our orders via FedEx.  We've been using the FedEx Ship alert checkbox/email field and assuming customers have been getting tracking straight from FedEx, but this has apparently never happened.  In testing with my own address, I've never gotten a single email from FedEx for any of the orders we've sent the last week.  Is there another piece to this puzzle that needs to be setup?

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