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Fedex Shipping

edited Nov 25, 2019 10:44AM in Accounting / ERP 1 comment

Our Fedex account number is integrated with Netsuite but we are finding huge discrepancies in the cost because Fedex charges extra for residential and rural addresses.  They also have a fuel surcharge which does not integrate with Netsuite.  I have some questions:

1. How do I make a customer note that they are either a residential or rural customer when they put in a web order?
2. Is there any way to get an accurate charge when someone puts in a web order?
3. Is anyone else experiencing this issue and if so, please let me know how you dealt with it.

Thanks for your help

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