Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Stay in the Know
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Please note that on Friday, March 20, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
SupportCase Messages
I am trying to get a count on total messages attached to a support case. Doing a basic support case search seems to only return the incoming message. Is this a join using the messagesJoin or is it a different search entirely passing in the support case internal Id? I am writing this in PHP and as you might have discovered, there isn't much out there in the way of PHP examples.
I am still trying to get the hang of joins, so I still have a hill to climb.
Thanks in advance!
0