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Inactive Web Items / Selected Option is unavailble.
In Netsuite version 10.x if a Matrix Item in the web store was set to "Inactive" when the customer clicked on the inactive option it would take them to a page that could be customized with HTML telling them the item is no longer available or has been discontinued, etc. Now in Netsuite version 11 all our customers see is a pop-up dialog box that reads:
Selected option is unavailable.
Not very helpful for our customers and it doesn't allow us to describe why the item is unavailable and give them other options like contact information as an alternative. Is this the default functionality for Inactive Matrix Items in the web store and can it be change back to the version 10 functionality?
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