Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Please note that on Saturday, April 11, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 30 minutes. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
Auto Send E-mail When Custom Record Status Changes
Hello,
We have built a custom record and create a custom list to control the status of the customers progress internally (its an order workflow process).
What i would like to setup is an auto script so that when the status is changed we can have an e-mail sent out to a customer. This will keep the customer automatically updated of their order progress.
For instance when we first create the custom record and change the status. We have a about 30 different e-mails in all for different product gorups and statuses.
If anyone can help it would be greatly appriciated,
0