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Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Explore new breakthroughs, sharpen your skills, and connect with experts who are shaping what’s next. Experience bold keynotes, interactive learning, and connections that span the global NetSuite community. Discover what's next at SuiteConnect Tour 2026.
NetSuite launches new wholesale distributions solution in Japan in January 2026!
NetSuite has launched SuiteSuccess Wholesale Distribution Edition, in Japan. Please join us the webinar on February 12 that introduces NetSuite solution with demos and case studies for Wholesale Industry.
Register Now
NetSuite has launched SuiteSuccess Wholesale Distribution Edition, in Japan. Please join us the webinar on February 12 that introduces NetSuite solution with demos and case studies for Wholesale Industry.
Register Now
NetSuite 2026.1 Release Notes - This document summarizes the changes to NetSuite between 2026.1 and the previous release.
Have questions or experiences to share? Post your Release 2026.1 questions and join discussions in the Release 2026.1 category.
Have questions or experiences to share? Post your Release 2026.1 questions and join discussions in the Release 2026.1 category.
Cart Abandonment - confusion at the checkout
We have had a large number of phone calls from people telling us that we are charging VAT twice and other demanding to know what "Tax" is. Given the number of phone calls on this matter it is clear that there must be 10 times as many who don't bother to call and just abandon the checkout. This is caused by the very poor layout at the checkout stage.
If you look at the attached screen shot you can see that the VAT is shown by line, however it then extends the total to the end column which when read vertically looks like "TAX" is added again. This is confusing my customers. How do I edit this template, I have searched the system and I cannot find this page.
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