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Please note that on Friday, March 20, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.

ALL WEB ORDERS = "Error occured during checkout"

edited Apr 1, 2008 4:42AM in Web Site / E-Commerce 12 comments

We need urgent help!

Starting 3 days ago in the afternoon, all web customers have not been able to successfully place an order. At checkout, a customer receives this message:

"System Maintenance Period

Our Web site is temporarily unavailable while we perform routine system maintenance. We are working on the site to improve its appearance and functionality.

We sincerely apologize for the inconvenience. Please visit us again later. "

For each failed web order, we get an email with the customer's name and the items they were trying to order saying "An error occurred during checkout: ..."

Is anybody else experiencing this? I can't believe system maintenance would be ongoing for 3 days.

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