Discussions
Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
Don’t miss your chance to meet our SuiteGurus—NetSuite Support professionals and subject matter experts with extensive experience in select product areas, including OneWorld, Advanced & Basic Accounting, Supply Chain Management, Receivables & Payables, CRM, Account Administration, and the SuiteCloud Platform. Full Conference attendees can prebook exclusive 30-minute one-on-one sessions for your product questions.
Spots are limited! Register through your Agenda Builder and find SuiteGuru under Agenda Enhancements.
Abandoned Shopping Cart
A few general questions to the masses regarding abandoned shopping carts. This is something that we're constantly struggling to reign in (as I'm sure most folks are) and I wanted to get some ideas on what other NS customers are seeing and, more importantly, doing.
1) Is there a time period you can set on the shopping cart to clear itself out? Or are the items kept in the cart indefinitely?
2) Is it possible for NetSuite to have a screen pop for the customer who navigates away from the webstore with an abandoned cart?
3) What are some common practices of folks out there for dealing with abandoned carts? Do you contact customers? If so, at what time intervals? Immediately, or do you wait a certain period of time. And, what type of conversion rate are you seeing? Do you offer any incentive to purchase or do you just notify them that they have a cart?