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Action Required: Review and submit pending reconciliation matches before the NetSuite upgrade to avoid rework. After 26.2, unsubmitted matches will be unmatched. For more details, see SuiteAnswers 1047397

Checkout error from the NS webstore

edited Mar 10, 2010 12:19PM in Web Site / E-Commerce 6 comments

What are best practices in checking out whether a webstore checkout is working properly or not? We recently set up a customer with the complete Netsuite including a webstore using advanced website builder. This has mostly worked out fine but there have been a few problems, one of which we are unable to fix because we are unable to see where the problem is coming from. I am posting this here in case someone has already experienced this problem and can tell us how they fixed it.

A customer goes to purchase something in the webstore and everything goes fine until they submit their payment. For most customers this goes as expected. However, for a few customers (about 5-10 transactions per day) there is a problem in which a customer gets an error message (which I don't know because I have not seen it) but I get a message as a recipient of a checkout error problem set up in SETUP > Setup Website > Setup Website > Shopping cart.

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