Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Don't miss out on our Question of the Week! You only have until tomorrow, October 30, 2025, 2PM ET to comment your answers and earn rewards! Click here for more details.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
To help you get the most out of your 2025.2 Release Preview account, review the topics outlined in the 2025.2 Release Preview Guide.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Intelligent Payment Automation version 1.0.3 is now available in the SuiteApp Marketplace. The SuiteApp, powered by BILL, lets you automate payments, manage vendor details, and bank account information within NetSuite. Learn more

Sending a copy of completed sales order to customer automatically?

in Web Site / E-Commerce

Folks,

As far as I can tell, the default workflow for a credit card order placed on either of our two web stores is:

1. Customer places order
2. Order is approved
3. Order is fulfilled to shipped status (pick, pack, ship)
4. Cash sale is billed

By default, the emails that the customer receives in steps 1, 2 and 3 (when enabled) are relatively plain notifications. We'd really like the customer to receive a nice formal copy of their completed order. If there's a way to do this, I'm missing it.

If one looks at the Sales Order after step 3 is complete, it looks great ... it has been created using the correct Sales Order form (we have a different one for each web store) and the tracking number has been inserted etc. Wouldn't it be nice if the customer could get a copy of that automatically??

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 4 (Oct-Dec 2025)

This Week's Leaders

This Month's Leaders

All Time Leaders