Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Stay in the Know
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Please note that on Friday, March 20, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
Sales sax not being calculated for Web Orders.
After the last Version 2007.1 update, we found that the state sales tax was no longer being calculated for our web orders. We are located in Illinois so need to charge sales tax on all Illinois orders.
The fix provided by NS support was to go to Set Up > Accounting > Tax Codes > IL Sales Tax and enter all the IL zip codes in the “Zip Codes” field. However, that field does not have enough room to enter all of the required characters. For the zip codes that I was able to enter, the tax is being applied correctly.
0