megaphone
Update your Profile with your Support type to get your Support Type badge.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Stay in the know of how NetSuite can help grow your business with our guides, webinars, and events. Subscribe Here
What Topic Should We Cover Next? Your idea could be our next feature—drop your suggestion now!
No Limits. Just possibilities. Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Discover what's next at SuiteConnect Tour 2026.
Try Intelligent Payment Automation – Fee Free For Your First Month For more information, visit this thread.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Expand your NetSuite knowledge by joining our Ask A Guru Live sessions. RSVP on this event now.
Don't miss out on our Pop Quizzes! #1 #2 | #3 | #4 | #5 You only have until tomorrow, April 17 , 2026, 5:00PM ET to comment your answers.

Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.

Troubleshooting missing confirmation emails

edited Feb 12, 2008 1:26PM in Web Site / E-Commerce 4 comments

I've just been alerted to a situation, but I don't know how to begin to investigate the cause.

SOME of our website customers have complained that they aren't receiving confirmation emails after placing their order. Of course, due to spam blocking and incorrect email entry, this has always happened occasionally, but our customer service reps believe the reports have recently increased to a level beyond the norm.

I don't really know where to begin looking for a problem, though. I hate to ask our customer support reps to grill these customers for too much information -- they just want to buy a watch band, not get involved in a technical support issue. Can anyone advise on what I should look for, or what SIMPLE questions we can ask these customers to try to pinpoint the issue?

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 2 (Apr-Jun 2026)

This Week's Leaders

This Month's Leaders

All Time Leaders