Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Stay in the Know
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Please note that on Friday, March 20, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
Problem with 'Re-order'
Hello, newbie post so please excuse me if I have put this in the wrong thread.
We have been operating a netsuite web store for about 20 months which is only available to a closed network of about 290 customers. Last week I updated the customer centre and activated the 're-order' facility. On out test account it works fine but the order history is only accounts for about 200 products.
Many of our customers are into the thousands for their order history so Netsuite times out and shows an error as follows:
error tag substitution results too large
tag substitution sequence
Any advice would be greatly appreciated.
0