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What to do when a defect is given a S priority and it's not resolved?

edited Aug 26, 2008 8:45AM in Web Site / E-Commerce 5 comments

What is the next step if Netsuite has found a defect on their software, a priority code has been assigned to it, but it has not been fixed?

Defect 146339: (Current attribute 'sitecategory' not working properly) was given a S2 priority on June 17, 2008. Currently it has been over 60 days with no resolution.

As per Netsuite:

Targets for Defect Resolution:

* S1 = Average of 5 days to release.
* S2 = Average of 60 days.
* S3 = Average of 120 days.

We would like to know if there is anything else to do so Netsuite can complete solving this defect. Thank you

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