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How do you deal with adding warranty to ecommerce items?

Here's one that has me stumped for the moment, and wanted to see how others deal with the same issue...

When our sales reps manually create SO's, they always add a Warranty line-item, which is categorized as an "Other Charge".  All of our items include a basic warranty of some sort, some longer than others, but they all include one.   There must be others of you who do this as well.

When selling an individual item on our ecommerce site, is there any way to do this without creating absolutely every last item on the store as a "kit" that has the warranty as a member item?  Or will it have to simply be assumed in order to keep them all as individual parts?   Make sense?

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