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Please note that on Friday, March 20, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
Related Item Categories Breaking
Two things that break Related Item Categories from displaying on an Item Page.
1. If the Related Item Category includes an item that is "Inactive" or "Display In Website" is not checked, the Related Item Category breaks. Because we are not able to see the related item categories an item is in by viewing an item, this is very inconvenient. For example, when we inactivate an item, we can see a list of categories the item is displayed in via the Store tab so its easy to remove them all. The related tab only show the categories attached to an item and we also need to see the related item categories this item
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