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Checkout order>bill>invoice workflow is like... eh?!?
Hey guys,
I need some perspective on this as it has me really freaking confused.
John Doe orders a bunch of widgets on my site, chooses the shipping method, enters card details and gets the order confirmation saying everything is hunky dory.
Where is the invoice for this cash sale?
Why can't the customer see or track this order in the customer center (even though the confirmation email provides a link to track)?
For that matter, how come they can't see their payment?
My FC was told this morning by NetSuite that we have to manually bill and invoice these orders before payment is actually made/taken. For each and every web order we must manually push it through our system.
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