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Sales for 2009 down big time
I've been with NS about 7 years. From May on this year my sales on line went in to the toilet. They took a major nose dive. Jan - April was typical all the way through. Nothing really changed on my end. All I can imagine is my site wasn't as user friendly via html or indexing all the sudden with a change.
I even added on line chatting to my site which seemed to help close sales. I know I realized a higher bump with those so imagine without it...
cart abandonment is still horrible. But that's always been bad.
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