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Please note that on Friday, March 20, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
Email Confirmation Sending to Company instead of Contact
All of our Order Confirmation Emails are currently being sent to the main Company Email Address instead of the Contact Email of the individual who purchases the products online. We have many companies with multiple contacts with access to our online store. See visual example.
How can we send the confirmation emails to the contacts?
Did we setup something incorrectly on our site?
Thanks for any feedback.
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