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non matrix item issue

edited Feb 28, 2011 3:35PM in Web Site / E-Commerce 3 comments

If a regular item has a matrix option selected under custom (like you would do for a configurable item with options) then the item will show a drop down box but with nothing to select and a customer can't put it into your cart.

My question is why is anything selectable in the custom field for options if your doing a regular item? That would help solve this problem. I realize we shouldn't click anything but when it's accidentally done you never know why it's not selling to a customer calls explaining they are trying to buy something and the site won't allow it.

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