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Narrative Insights is Temporarily Unavailable due to an Infrastructure Issue. Learn how This Impacts Your Account and What to Expect While the Feature is Disabled.
non matrix item issue
If a regular item has a matrix option selected under custom (like you would do for a configurable item with options) then the item will show a drop down box but with nothing to select and a customer can't put it into your cart.
My question is why is anything selectable in the custom field for options if your doing a regular item? That would help solve this problem. I realize we shouldn't click anything but when it's accidentally done you never know why it's not selling to a customer calls explaining they are trying to buy something and the site won't allow it.
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