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How are people handling Google Checkout Declines

edited Jun 14, 2011 9:16AM in Web Site / E-Commerce 2 comments

We just implemented Google Checkout last week, and I got my first decline yesterday. I'm not quite understanding how it should be handled in NS.

Unlike a failed CC or PayPal charge it goes ahead and creates a Sales Order. When I dig into the Billing tab I see the  "Google Order Financial State" is "Payment_Declined".

Looking at the NS help documents I see: "If Google declines the charge request, the order can remain in the Reviewing state for 72 hours, or until the shopper changes his payment information so Google Checkout can successfully charge the order."

In Google checkout though, it says they will hold this open for 7 days to give the buyer the chance to correct his CC info.

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