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Please note that on Friday, March 20, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.

Online Case Form Suitelet

edited Nov 1, 2011 8:22AM in Web Site / E-Commerce 1 comment

On our website, we have a online case form that takes URL with item's internal ID as the parameter. I would like to customize the code so that after Submit form, I will get the item's store display name, save the store display name in the case's customized field.

I am new to Suitelet, I view page source and I know the case submit function is "<form id='main_form' name='main_form' method='POST'  enctype='multipart/form-data'  action='/app/site/crm/externalcasepage.nl' onsubmit='return ( window.isinited && window.isvalid && save_record( true ) )' style='margin: 0'>

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