Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Stay in the Know
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Please note that on Friday, March 20, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
Shipping cost by item doesn't calculate when overridden on item record
I've created a shipping item where the cost is by item. And I have a number of items with the Shipping Cost field populated, thus overriding the default amount. However during checkout, the cost of the shipping method select displays correctly, but the shipping cost is not showing up in the total. So right next to the shipping method, it shows the correct amount. But down below under the line items, the shipping cost is not considered and remains at $0.00.
I should mention that I have the scriptable cart enabled. Is there an extra step I need to take for the cart to recognize overridden "by item" shipping costs?
0