Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
To help you get the most out of your 2025.2 Release Preview account, review the topics outlined in the 2025.2 Release Preview Guide.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Intelligent Payment Automation version 1.0.3 is now available in the SuiteApp Marketplace. The SuiteApp, powered by BILL, lets you automate payments, manage vendor details, and bank account information within NetSuite. Learn more
Display decline reason to customer and allow corrections
The behavior for declined or "on hold" orders is confusing for customers.
If the customer has entered incorrect address or CVC code data, it would be great if the checkout page just reloaded with an alert "transaction declined because of..."
Does anyone know if it's possible to do this?
I can't see anything in the NS configuration that would expose decline reasons to the customer, or halt the processing of the SO if its in a declined state.
Further to that - does anyone know if there is a CyberSource API that we could ping to verify address ourselves, before the SO is submitted?
0