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SuiteWorld October 6 - 9, 2025: Agenda Builder is live!
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Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
Setting Sales Territory Through Web Store
All customers created through our web store are being assigned a Sales Territory of "All Other Countries" (our default if nothing else applies). I'm not sure why.
What seems to be happening is:
1) Our registration form doesn't ask for anything address-based (because it doesn't have to)
2) A lead is created and it assigns "All Other Countries" to the lead.
3) Someone then fills in an address and completes the purchase and the lead is converted to a customer and takes the value of territory from the lead record.
Is this the default behvaior? Not to populate the territory after the customer provides an address?
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