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Vinson Checkout for SiteBuilder - Cannot View a Sales Order from Order History in My Account
When viewing a sales order from the Order History in the My Account the following error appears instead of the information in a sales order:
Internal Error
An nlobjSearchColumn contains an invalid column, or is not in proper syntax: quantitypacked.
I've installed Vinson a few times already and this is the first I've heard about this issue. So, I went back to my test account and it also has the same error message.
In both cases the Setup >> Company >> Enable Features >> Transactions sub-tab >> Pick, Pack and Ship feature is not checked. Checking that box -- thereby turning on that feature -- and the Sales Order appears (the error goes away)
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