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Online access for existing customers

edited Dec 11, 2017 2:43PM in Web Site / E-Commerce 7 comments

Most of our customers are entered into Netsuite with a recurring, subscription-like transaction.   They don't have online access by default, but almost all have an email address.

Is there a way to automate the process of getting new customers to sign in and set up a password?  Right now, if a customer tries to sign in or reset their password, they are told that their email address is not in our system even though it is.  We can assign a temporary password when we enter them into Netsuite but that's time consuming. 

Any ideas on how to do this securely would be appreciated.  Thanks!

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