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Sitebuilder Search Bar issue - Searches containing a space incorreclty returns "No items found&

edited Oct 3, 2017 2:19PM in Web Site / E-Commerce 2 comments

I was asked to look into an issue with the search behavior on one of our websites.

What I found is when searching a phrase that contains a space, the URL is returning with a "%2520" instead of a "%20" for the space.

For example, searching for "test item" returns http://www.ourdomain.com/Search?keyword=test%2520item

If I remove the 25 from the URL and refresh the page, the expected items are returned in the results.

From what I've been reading, the URL is being encoded twice, entering the 25 for the % symbol.

We have not made any changes to the Search bar functionality on this site for years, so I'm assuming this was caused by either a NetSuite change or browser updates. I just wonder how long this behavior has been happening.

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