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SuiteWorld October 6 - 9, 2025: Agenda Builder is live!
Read on for the latest updates including:
• Agenda Builder launch
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• And more!
Check out this thread to learn more!
Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
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Spots are limited! Register through your Agenda Builder and find SuiteGuru under Agenda Enhancements.
Don’t miss your chance to meet our SuiteGurus—NetSuite Support professionals and subject matter experts with extensive experience in select product areas, including OneWorld, Advanced & Basic Accounting, Supply Chain Management, Receivables & Payables, CRM, Account Administration, and the SuiteCloud Platform. Full Conference attendees can prebook exclusive 30-minute one-on-one sessions for your product questions.
Spots are limited! Register through your Agenda Builder and find SuiteGuru under Agenda Enhancements.
How to handle chargebacks?
We have a situation where a customer charged back 1499.00 of a 1500.00 invoice with amex. The original charge had gone thru last May and it was reconciled already. In September, amex has put a hold on all funds for subsequent charges up to the amount of 1499 to pay for the chargeback. The customer, meanwhile, paid a lesser amount to settle the account in Sept.
I'm not sure how to handle this in Netsuite. Do I void the original invoice? or do I issue a credit for the 1499? And how do I account for the new settled amount of 1100?
To complicate matters, the recent charges we ran thru amex were not credit to us until they add up to 1499... so how do I reconcile those payments in NS?
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