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Invoice Calculation Error

in Accounting / ERP

We have a problem with NetSuite miscalculating our invoices.

This occurs in the UK when a customer has a settlement discount and we bulk fulfill the order.  Somehow it makes a mistake with the VAT and reduces the value of the invoice - costing us money !!

To date this has cost us several hundred pounds.

I urge people using settlement discounts with VAT in the UK to check this on their system.

If anyone else also has experience of this problem I would appreciate any comments.

(Of course I  have a case logged with NetSuite but the usual efficiency in sorting the problem.)

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