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SuiteWorld October 6 - 9, 2025: Agenda Builder is live!
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Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
Does NS allow orders to fall through the "billing cracks"?
I'll be the first to admit that my Accounting knowledge isn't where it should be (given my position at my company), but I saw something in NS that raised my eyebrows.
Our default SO form is a "cash sale form". A fulfilled order had inadvertently been billed as a "cash sale" and with NO payment method or "null" as the payment method. The customer called a month later and said "I got my stuff, but you never billed us". I looked and saw that it was fulfilled and marked billed and basically closed. Our support person had entered an order for a customer with terms, but inadvertently left it on "cash sale" and didn't pick a payment method.
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