Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Stay in the Know
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Refund on revenue recognition sale
This is a mess. We need to partial refund a customer on a sale set up as revenue recognition. How do I adjust the sale to get the proper revenue recognition schedules (past and present) and produce a refund check against the appropriate GL account?
I think I need to
1) Delete the bad invoice.
2) Edit the original sales order to the correct amount
3) Re-fulfill the sales order to create the correct invoice - and correct rev rec amounts.
4) Do I re-accept payment on the new invoice. Payment will be greater than this invoice so will an overage in my AR be created - to cut the refund check against?
0