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SuiteWorld October 6 - 9, 2025: Agenda Builder is live!
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Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
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Don’t miss your chance to meet our SuiteGurus—NetSuite Support professionals and subject matter experts with extensive experience in select product areas, including OneWorld, Advanced & Basic Accounting, Supply Chain Management, Receivables & Payables, CRM, Account Administration, and the SuiteCloud Platform. Full Conference attendees can prebook exclusive 30-minute one-on-one sessions for your product questions.
Spots are limited! Register through your Agenda Builder and find SuiteGuru under Agenda Enhancements.
Refunding to an account
Our previous process for refunding a sales order for items that have not shipped was to simply to do a cash refund off of the cash sale. This however added the item into our inventory even though it had not shipped so we had to do inventory adjustments (not a good work flow).
From reading different threads on the user group we came up with the workaround of creating a non-inventory impacting item, such as "customer order refund" and change the items on the cash refund to this so there is no inventory impact. It works fine however I am afraid that our reporting is now going to be inaccurate.
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