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statement shows wrong total figue

edited Mar 20, 2008 7:28AM in Accounting / ERP 2 comments

It's the second time we find a statement we sent to customer shows different "Amount Due (on the right top part)" is different from what's the real "amount due" on the bottom of the statement.
1. customer owes $6,000, statement says $4,000.
2. Customer owes $1,800, statement says $2,500.
The first one corrected itself after 3 weeks. (in the financial tab too).
The second one corrected the next day.
Our customers paid whatever says on the top right corner. It's hard for us to tell them that our NS system is telling lies.
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