Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Don't miss out on our Pop Quiz You only have until April 25, 2025, 3:00 PM ET to comment your answers and earn rewards! Click here for more details.
Make Your Voice Heard: What Tech & ERP Topics Should We Explore in our Next Webinar?? We’re all ears! Vote now, and the poll runs until January. Poll for ERP | Poll for Tech.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
Shipping claim best practice
What is the best way to reflect a shipping claim in Netsuite? My customer's credit card was charged on an invoice that UPS lost. I filed a claim and now got the money from UPS. My customer wanted me to issue a credit for future order instead of a charge back to his cc.
I wanted to book the claim check to Insurance coverage due to loss (income acct) and then issue a credit memo to the customer using the same code (I have to set up this item up in the Credit memo screen).
Do I need to do something about the original invoice? or adjust inventory?
0
