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We’re excited to announce that the 2025 Community Recap is now available! This special recap highlights the amazing contributions and achievements of our members over the year and celebrates the collective success of our community.
Check your personalized recap to see the impact you made in 2025 and how your efforts helped shape our community’s growth and success.
View Your 2025 Community Recap
Thank you to everyone for your passion, collaboration, and support. Here’s to building an even stronger community together in the year ahead!
Season’s greetings to you and yours! As we head into the holidays (December 24 – January 4), we want to take a moment to celebrate the incredible strength and collaboration within our community. Even during the break, you can continue to benefit from connecting with peers, searching related threads, posting your questions, and marking helpful replies as “Accepted” in the Support Community.
Please note our dedicated team will be on reduced coverage during this time, and regular responsiveness will resume on January 5. Wishing you a joyful and restful holiday season!
-The NetSuite Support Community Team
Customer underpayments - no solution?
We have a huge problem with customer underpayments. I have been talking to support for three hours this morning and seemingly their is no solution. I cannot believe we are alone with this problem and I would like to know how you have over come this problem:-
Example We have a customer with two outstanding invoices:-
INV1212 £200.00
INV1302 £150.00
Total outstanding £350.00
Remittance advice received from customer:-
INV1212 £200.00
INV1302 £150.00
DN1103 £ 80.00
Total Payment £270.00
The customer has deducted £80.00 in respect of an old invoice paid two months ago. On the customers account we must show that 1212 & 1302 are paid in full and an underpayment of £80.00, we need this £80.00 to appear on the customer statement so that we can pursue him for the money.