Discussions
Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Explore new breakthroughs, sharpen your skills, and connect with experts who are shaping what’s next. Experience bold keynotes, interactive learning, and connections that span the global NetSuite community. Discover what's next at SuiteConnect Tour 2026.
Creating email alert when an item goes on back order
Ok, so what if I want to send an email alert when an Item goes from in stock to backorder? For instance, customer places an order on an item that is already in backorder status, I don't want an email alert for that.
However, if an Item goes from in stock then to a backorder status I want an email alert then since it is possible to have an item out of stock but not in backorder status.
To be more specific, if backorder value goes from 0 to some positive integer then I want an email alert, however, I don't want one if the backorder value goes from 1 to 11 or the like. Hope I made sense. The issue I'm running into is that the Item fields that I could use in a simple formula are not available in the updated fields option for emails.