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SuiteWorld October 6 - 9, 2025: Agenda Builder is live!
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Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
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Don’t miss your chance to meet our SuiteGurus—NetSuite Support professionals and subject matter experts with extensive experience in select product areas, including OneWorld, Advanced & Basic Accounting, Supply Chain Management, Receivables & Payables, CRM, Account Administration, and the SuiteCloud Platform. Full Conference attendees can prebook exclusive 30-minute one-on-one sessions for your product questions.
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RMAs and Credit Memos hitting the GL in the wrong account.
When we credit a customer via RMA & Credit Memo, the GL is impacted in a few different accounts, depending on the items.
If a salesperson enters an RA, and they list out the items to be returned (and we plan on restocking them) it credits our Return Auth account (Normal Behavior), and Debits the Sales Account (which is not where I want it to go, I have another account for it).
This only happens when we list out the inventory or assembly items on the RA.
Normally we have another item type we use (specifically for returns) that credits and debits the proper accounts.
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