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Uploaded new Cybersource security key file, cannot process credit cards
Our cybersource security key file was expiring so I generated a new one from the ebc and uploaded it to our Cybersource profile in netsuite. Now we aren't able to authorize or bill credit cards:
| [TABLE] [TR] [TD="class: tasktitlemed"]Unfortunately the credit card charge transaction failed. |
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[TD="class: textboldnolink"]Company:
| Mud Hole Custom Tackle, Inc. | |
| Amount: | xxx |
| Reason: | Unspecified CyberSource error. This could indicate a problem with your current security key. |
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Since the credit card has not been billed, you may want to verify the credit card information and try again. Sometimes the problem is temporary in nature and a second try will work.
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