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SuiteWorld October 6 - 9, 2025: Agenda Builder is live!
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Read on for the latest updates including:
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• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
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Don’t miss your chance to meet our SuiteGurus—NetSuite Support professionals and subject matter experts with extensive experience in select product areas, including OneWorld, Advanced & Basic Accounting, Supply Chain Management, Receivables & Payables, CRM, Account Administration, and the SuiteCloud Platform. Full Conference attendees can prebook exclusive 30-minute one-on-one sessions for your product questions.
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Uploaded new Cybersource security key file, cannot process credit cards
Our cybersource security key file was expiring so I generated a new one from the ebc and uploaded it to our Cybersource profile in netsuite. Now we aren't able to authorize or bill credit cards:
| [TABLE] [TR] [TD="class: tasktitlemed"]Unfortunately the credit card charge transaction failed. |
[/TD]
[/TR]
[TR]
[TD] [TABLE]
[TR]
[TD="class: text"] [TABLE]
[TR]
[TD="class: textboldnolink"]Company:
| Mud Hole Custom Tackle, Inc. | |
| Amount: | xxx |
| Reason: | Unspecified CyberSource error. This could indicate a problem with your current security key. |
[/TD]
[/TR]
Since the credit card has not been billed, you may want to verify the credit card information and try again. Sometimes the problem is temporary in nature and a second try will work.
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