Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Keep an eye out for upcoming NetSuite events, including meetups, workshops, and webinars. These sessions are a great way to connect with peers, learn from experts, and stay current on the latest NetSuite updates and best practices. Registration links are provided in each event.
Contract Renewals - Return Authorization
I'm getting an error when I try to do a Return Authorization on a Sales Order with Contract Renewals implications.
Here is the issue.
So I sell a Sales Order for 1 item with a total amount of $10,000. The SO is billed in full and paid off as well.
SO is also for 12 months.
6 months into the contract, the client wants to return the order. So we create an RMA. However, BUT the client is only eligible for a $1,000 refund.
For this, I want to try to custom price the list rate, but I can't because I get an error that reads "The item has a different List Rate compared to other similar Contract Items under this Contract."
0